Returns & Refunds Policy RETURN POLICY Last updated June 26, 2023 Thank you for your order. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. RETURNS All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition. RETURN PROCESS To return an item, place the item securely in its original packaging and the proof of purchase, then mail your return to the following address: BEAUTY BY SHEIKA LLC Attn: Returns 11400 NW 34th St, Miami, FL 33178 United States Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. REFUNDS After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. EXCEPTIONS For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. QUESTIONS If you have any questions concerning our return policy, please contact us at: sales@thesheika.com